Terms and Conditions, Just Us Merfolk

By using this website and ordering from Just us Merfolk you are agreeing to the following Terms and Conditions.  If you do not agree to be bound by these Terms and Conditions, you should stop using the website immediately.

Product, Pricing and Availability

Every effort is made to keep a supply of all displayed artwork, however if, due to unforeseen circumstances, the product becomes unavailable you will be contacted with an estimated delivery date, alternative product or refund offer.

All price information on the website is correct at the time of going online.  Just us Merfolk reserves the right to change prices and alter or remove content.

Age Restriction

Persons under the age of 18 must be supervised by an adult when using this website. Any payment information provided must be with the permission of an adult.

Privacy Policy & Cookies

Details of the cookies used by the website are set out in the Privacy Policy which can be viewed on our website.

Placing an Order – Security

All orders placed with Just us Merfolk, on this website, are processed through our secure shopping cart then payment is processed through the PayPal secure payment gateway.

When you place an order with Just us Merfolk, we will store your order details.

Delivery Information

Just us Merfolk does not currently ship to destinations outside of the UK, however please contact us, if you would like to discuss shipping costs to locations outside of the UK.

If shipping outside of the UK has been arranged, the customer is liable for any fees, duties, and charges at the point of entry.

UK Postage and Package Charges

Delivery is charged at first class, Royal Mail rates.  Orders over £50 will automatically be upgraded to recorded delivery at no extra cost.

We only post Monday to Friday, excluding bank holidays.

Next Day Delivery – If you are in a hurry for your item(s) please contact us directly, email info@merfolk.co.uk or call 07780 475 889.  You will need to meet any additional postage charges.

Shipping Policy

At Just us Merfolk, our delivery service aims to ensure the safe shipment of your purchases, to the postal address specified on your order.

Just us Merfolk cannot, however, be in any way liable for a failed delivery, when it has been entered incorrectly on the address data.

We cannot process any orders to PO Box address.

Termination and Cancellation

Either Just us Merfolk or you may terminate your account. If Just us Merfolk terminates your account, you will be notified by email and any current or pending purchases on your account will be cancelled and will not be despatched.

Just us Merfolk reserves the right to cancel purchases without stating reasons, prior to processing payment and despatch.

If purchases are cancelled for any reason prior to despatch, you will be refunded any monies paid in relation to those purchases.

Communication Rules

All communications must be in accordance with the following:

  • You must not use obscene or vulgar language / content that is intended to promote or incite violence.
  • You must not submit content that is unlawful or objectionable. This includes content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.
  • You must not use our system for unauthorised mass-communication such as ‘junk mail’ or ‘spam’.

Just us Merfolk reserves the right to abort access of our internet services if your behaviour is found to conflict with our terms and conditions.

Intellectual Property

Just us Merfolk owns all the intellectual property rights on the products and images on this website and you may not reproduce, copy distribute, store or re-use material from the website without written express permission to do so from Just us Merfolk.

Website Images

Every effort has been made to ensure that the images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.

Links to Other Websites

From time to time this website may contain links to other sites. Unless stated these sites are not under the control of Just us Merfolk and therefore assume no responsibility for the content of such websites.

Data Protection

Just us Merfolk conforms to the UK Data Protection Act.  Customers’ details will not be disclosed to any persons outside Just us Merfolk, unless required as part of the order process. More details are available on the Privacy Policy.

Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.  It is your responsibility to check our website periodically for changes.  Your continued use of or access to our website or the Terms following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Returns and Exchange

Just us Merfolk do not accept returns, exchanges or cancellations.

However, should you have a problem with your purchase please contact us and we will endeavour to resolve any issues you may have.

Governing Law

These Terms and Conditions and any separate agreements / policies whereby we provide you services, shall be governed by and construed in accordance with the laws of the United Kingdom.