Frequently Asked Questions

Please read our FAQ before sending us a message.

Depending on the size and weight of each item carriage will be calculated per delivery. For more information please check with the seller.

All payment shall be made through Paypal. We do not offer Credit Facilities. Standard Credit & Debit cards are acceptable.

delivery can take up to 14 days from order date depending on the type of work required. For work presented on Felt Moon should be no longer than 7 days lead time. Personalised work may vary depending on the order. Please contact the vendor to discuss a schedule.

Your credit card and identity information are secure.
Identity: Verified by Trustwave

Once full payment has been received the official order will be sent to the vendor. The vendor will contact the buyer with any requests as per order. If a standard order placed for completed work the goods will be shipped according to the vendors standard terms.

You will recieve a standard order confirmation with a full payment record. If you require any further confirmation please contact us.

Send us an email

Please add the following to your email.

Your Name:

Your email address:

Your message: